Privacy Policy - Capella Luxe Retreat

Last updated: 09-Jul-2023

At Capella Luxe Retreat, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, store, protect, and use your personal data when you visit our website or interact with our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect and process the following categories of personal data from you:

Contact information: such as your name, email address, telephone number, and postal address.
Booking information: such as your check-in/out dates, room preferences, and special requests.
Payment information: such as your credit card or payment details necessary for the completion of a booking or reservation.
Demographic and profile data: such as your gender, nationality, and stay preferences, should you choose to provide them to us.
Communication content: including any communications, feedback, suggestions, or comments you provide us through our website, email, phone, or social media.
Usage and analytics data: such as your IP address, browser information, referring website, and your activity on our website, which may be automatically collected through cookies, tracking technologies, or Google Analytics.

2. How We Use Your Information

We use your personal data to:

Process and manage your bookings, reservations, and related transactions.
Provide customer service and respond to your inquiries, requests, and feedback.
Customize your experience to better suit your preferences and needs during your stay.
Improve our services and optimize the functionality and performance of our website.
Conduct research and analytics to better understand our customers and develop new products or features.
Comply with legal and regulatory obligations.
Resolve disputes and enforce our Terms and Conditions.

3. Data Access, Correction, Deletion and Objection

We respect your right to access, correct, request the deletion of, or object to the processing of your personal data. You can exercise these rights by contacting us using the information provided at the end of this privacy policy. However, we may be required to retain certain personal data for legal or legitimate business purposes.

4. Data Security and Storage

We care about the security of your personal data and take appropriate measures to safeguard it. We implement and maintain industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Your personal data will only be stored for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Once the retention period expires, we will securely and permanently delete or anonymize your personal data.

5. Third-Party Data Sharing

We may share your personal data with third parties to provide specific services to us or to fulfill our contractual obligations, for example:

Our booking partners and platforms.
Payment processors and providers.
IT service providers and data storage providers.
Analytics and research providers.

We only share your personal data with third-party providers who have demonstrated compliance with international data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Changes to the Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates we make will be posted on this page, and we may also provide a more prominent notice when applicable.

Contact Us

If you have any questions about our privacy practices or want to exercise your data rights, please Contact Us at:

Address: Privacy Policy

Email: [email protected]

Phone: Privacy Policy