Last updated: 09-Jul-2023
1. Information We Collect
We may collect and process the following categories of personal data from you:
- Contact information: such as your name, email address, telephone number, and postal address.
- Booking information: such as your check-in/out dates, room preferences, and special requests.
- Payment information: such as your credit card or payment details necessary for the completion of a booking or reservation.
- Demographic and profile data: such as your gender, nationality, and stay preferences, should you choose to provide them to us.
- Communication content: including any communications, feedback, suggestions, or comments you provide us through our website, email, phone, or social media.
- Usage and analytics data: such as your IP address, browser information, referring website, and your activity on our website, which may be automatically collected through cookies, tracking technologies, or Google Analytics.
2. How We Use Your Information
We use your personal data to:
- Process and manage your bookings, reservations, and related transactions.
- Provide customer service and respond to your inquiries, requests, and feedback.
- Customize your experience to better suit your preferences and needs during your stay.
- Improve our services and optimize the functionality and performance of our website.
- Conduct research and analytics to better understand our customers and develop new products or features.
- Comply with legal and regulatory obligations.
- Resolve disputes and enforce our Terms and Conditions.
3. Data Access, Correction, Deletion and Objection
4. Data Security and Storage
We care about the security of your personal data and take appropriate measures to safeguard it. We implement and maintain industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
5. Third-Party Data Sharing
We may share your personal data with third parties to provide specific services to us or to fulfill our contractual obligations, for example:
- Our booking partners and platforms.
- Payment processors and providers.
- IT service providers and data storage providers.
- Analytics and research providers.
We only share your personal data with third-party providers who have demonstrated compliance with international data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
If you have any questions about our privacy practices or want to exercise your data rights, please Contact Us at:
Email: [email protected]